This translation was prepared with AI assistance and reviewed by the editorial team.
The counter is outside the Shinkansen Hikari Plaza gate, beside the Midori-no-Uketsuke ticket machine area. The three services have different prices, deadlines and collection points, so choose the service before joining the queue.
Which luggage service should you use?
Use temporary storage when you will return to Hakata Station the same day. Use the local carry service when you want your bag sent to or from a participating hotel in Fukuoka City. Same-day Delivery WEST is a separately booked intercity product using the Shinkansen between Hakata and Kyoto or Osaka; it is much more expensive and follows earlier deadlines.
Current prices, hours and deadlines
| Counter | JR Hakata Station 2F, outside the Shinkansen Hikari Plaza gate; 09:00-20:00 daily |
|---|---|
| Temporary storage | ¥1,000 per item per day; collect from the same counter; up to 30 days |
| Hakata-Hotel carry service | ¥1,500 per item; drop off by 14:00 and collect after 18:00; participating hotels only |
| Intercity same-day delivery | ¥12,000 per bag for listed Hakata-Kyoto/Osaka routes; online advance purchase and route-specific deadlines |
| Payment and limits | Credit cards accepted; ordinary Crosta service generally rejects items over 2 m or 30 kg, valuables, electronics and perishables |
Storage, hotel delivery or intercity delivery
A small bag for a few hours may fit a station locker at a lower price. Crosta is useful for a large suitcase, a staffed handover or hotel delivery. For the ¥1,500 carry service, confirm that your accommodation appears on the current participating-hotel list. For Same-day Delivery WEST, confirm the exact route, hotel ward, bag size and booking deadline before paying; it is not the same product as local hotel delivery.
Finding the counter inside Hakata Station
Go to the Shinkansen side of JR Hakata Station and move to the second floor. Crosta is immediately outside the Hikari Plaza gate, next to the Midori-no-Uketsuke machine area, not in the first-floor central concourse. Elevators connect the level with subway exits, the bus terminal and taxi areas. Allow extra time on weekends and holidays because storage can temporarily close when full.
Before leaving your bag
- A bag attached to a suitcase may count as a separate item; one umbrella per stored item can be included free.
- Keep the claim ticket or booking email. A person other than the depositor can collect ordinary stored luggage if they hold the claim ticket.
- Same-day pickup for temporary storage is normally by 20:00; later collection moves to the next business day and adds a charge.
- Hotel delivery times cannot be selected. Confirm the participating hotel and reception arrangements before drop-off.
Check live availability and routes
Crosta Hakata official guide Participating Fukuoka hotels Same-day Delivery WEST
Plan the rest of your arrival day
Choose accommodation with the Fukuoka value-hotel guide, or use the first-time Fukuoka travel guide to plan Hakata, Tenjin and Dazaifu after dropping off your bags.
